About Us

Founded in 1998, Prior Analytics is a strategic consultancy practice specialising in the deployment of CRM (Customer Relationship Management) and Service Management solutions. We work in partnership with our clients to recommend, deploy and integrate a carefully selected portfolio of best of breed affordable products from award-winning vendors.

Sales and Marketing                                                                 Service Management
GoldMine Premium/Enterprise(FrontRange Solutions)                       HEAT (FrontRange Solutions)
ITSM (FrontRange Soutions
Microsoft CRM                                                                              Microsoft CRM
Sage plc                                                                                      Sage CRM

Sales Force Automation                                                                 Improved Customer Satisfaction
Forecasting                                                                                  Improved Response and Resolution Times
Marketing Automation                                                                   Increased Call Handling Ratios
Email Survey and marketing tools                                                  Enhanced Issue Resolution
Centralised Data                                                                           ITIL Compliance
Quoting
Analysis
Reporting
CRM Integration

 

Prior Analytics’ mission is to help our clients better acquire, retain, service and sell to their own customers. We accomplish this by assisting organisations to select and implement solutions architected for reliability, scalability and ease of use. Business objectives are the most important factor to take into consideration when evaluating a service solution but these can sometimes become overlooked, as the technology’s capabilities become a primary focus.

The type of solution that you choose will be determined by your immediate and longer term needs business needs.  Planning a CRM strategy is the starting point.   You may be asking ‘What is CRM and how will it benefit me?’  Prior will help you determine whether an in-house customer relationship management solution is suitable or initially you will be better served by a web based CRM software solution.  There are CRM solutions to suit companies of all sizes and budgets and our team of consultants will find the best fit for your organisation.  We can assist throughout the life-time of system with a range of services to include:

Project Scoping and Management
Consultancy/System Design/Workflow process mapping
Configuration and Automation
CRM Fast Track Scheme (typically for the smaller Enterprise)
Installation
Data Migration
Report Writing
Bespoke Integration/Coding
Training and Support

The managers at Prior Analytics all have a technical background. As a result, the company has developed a culture which values these skills. The customer service and support team provide an unparalleled level of operational excellence and technical expertise. This makes customers keep renewing contracts with Prior Analytics year after year. This comment from Alan Busby at Fireco (a Prior customer of ten years’ standing) speaks for itself.

“I regularly recommend Prior to friends and colleagues that use, or are thinking about using CRM. I would not do this if I didn’t think that Prior were the best in their field. Which they are.”

To discuss your requirements further tel: 0845 6588 121 or e-mail: info@prior-analytics.com