News
The latest news from Prior Analytics:
22/12/2010 - ITSM Enterprise version 7.0.1 released
This release sets a new standard in advanced IT Service Management and ITIL support for companies of all sizes.
FrontRange Solutions' new ITSM Enterprise is designed to support the needs of dynamic and growing organizations working to deliver world class management of services across the business and to customers. The release supports the strategic alignment of IT with the business and will enable organizations to define, track and measure key metrics that improve performance toward key service and support objectives.
Key product highlights for ITSM Enterprise include:
Improved User Interface
Advanced workflow designer and engine
Advanced Change Management
Support for ITIL v3
Service Level Management (SLM)
Self Service
Powerful Indigenous VOIP Capability
Service Catalog
For more information please contact the Prior team, tel: 0845 6588 121
10/09/2010 - GoldMine Corporate Edition 7.6 Released
GMCE 7.6 product improvements include:
Numerous Usability and Administration additions:
Lookup List / Cross field validation support
Option to "Show contact name on activity tabs" for both pending and historical activities
Simultaneous alarms displayed on a single screen
Import a One-Button-Sync profile using Outlook the GoldSync
Additional Microsoft Technology Platform support:
Microsoft Windows Server 2008 R2 (64-bit)
Microsoft Windows Server 2008 (32-bit)
Microsoft Windows 7 (32-bit)
Microsoft Office 2010 (32-bit)
Microsoft Windows Internet Explorer 8
The release will be available 13th September 2010 for client's currently on maintenance via NetUpdate.
18/06/2010 - Prior Analytics win not one but two FrontRange awards
FrontRange Solutions has rewarded Prior Analytics with two significant awards at its UK Partner Awards Ceremony held on 10th June. Prior won the FrontRange UK Technical Innovation Partner of the Year and the FrontRange UK Service Management Partner of the Year.
The awards were presented by FrontRange Solutions' Vice President of EMEA, Ian McEwan, at the event held at the exclusive Mill Ride Golf & Country Club, Ascot, UK.
The UK Technical Innovation Partner of the Year was awarded on the basis of Prior demonstrating its combined approach to both technical and business problem solving. Prior's proven methods offer a clear way for customers to utilise the FrontRange product suite to deliver results fast.
According to Richard Young, CEO, Prior Analytics, UK, "Prior has always adopted a balanced approach to implementations, encompassing business and infrastructure elements. Essentially we employ a solution selling approach which ensures that the real areas of 'pain' are identified and dealt with accordingly. By ascertaining the client's issue areas and relating them to resolutions with processes and technology we are able to gain trust and establish early return on investment.'
The criteria for judging the FrontRange UK Service Management Partner of the Year was based on revenue achievement and growth, the successful acquisition of new customers, the largest deals and their demonstration of long term commitment to FrontRange.
Prior has provided FrontRange Solutions' award winning GoldMine, HEAT and ITSM Solutions for the last twelve years. In today's business environment, selling an Enterprise Solution requires extensive knowledge and skills encompassing technical and business analysis, sales negotiation and people skills. A unique selling point for Prior is the fact that the same team of technical consultants is used to implement the solutions as sell them.
In terms of innovation, Prior does not simply create a solution based upon what the customer says they want. Often they don't actually know – hence they rely on a consultative solution-based approach to help them diagnose their problems. As Henry Ford once said, "If I had asked people what they wanted, they would have said faster horses."
"Prior Analytics is a long-standing FrontRange partner that has experience across our Service Management and CRM solutions. They are a great example of a partner that understands how the FrontRange portfolio enables customers to choose one vendor for multiple IT and business requirements; and it is that attitude that has helped them become our top Service Management partner." Commented Ian McEwan, Vice President EMEA at FrontRange Solutions
06/06/2010 - GoldMine Enterprise 6.3.1 Released
FrontRange Solutions is pleased to announce the GoldMine Enterprise Edition (GMEE) 6.3.1 release.
GoldMine Enterprise Edition 6.3.1, the summer 2010 release to the powerful GMEE product line provides additional benefits to any company, including improvements to customer service and support capabilities as well as partner relationship management functionality, a comprehensive self service accessible business model, and numerous enhancements to an already flexible foundation technology.
GMEE 6.3 Release Highlights include:
Advanced Customer Service and Support: leverage a lower cost communication channel with all clients so clients can submit cases, problems, service request, etc. via self service module for customer service agents to be assigned and respond to.
Usability Enhancements allows clients to view record information through pop up's or screen refreshes so users can see data in a way that makes them most productive.
Partner business relationship model improvements help companies who market or sell to end clients via third party partner or reseller channel. Clients can now capture partner contact information, as well as define margin calculations, certification milestones and partnership levels with this enhanced partner relationship model.
Additional Dashboards: over a dozen new dashboards have been added to help clients better analyze their CRM business. Also, a new My Dashboards feature is available which displays important information to the user when they log into GMEE (please see note below regarding My Dashboard license key information).
Compatibility and Security updates so clients can get the most of their IT investments.
Activity Management Expansions to drive user adoption rates in a positive direction.
This release consolidates all the previous enhancements and issue fixes released in Foundation 6.3. GoldMine Enterprise Edition 6.3.1, along with the FrontRange Foundation 6.3 technology release contains over 140 product improvements and additions that assist in the overall advancement to each CRM feature of GMEE.
08/06/2010 - Prior Analytics GoldMine Customer Day
Prior Analytics (in conjunction with FrontRange Solutions) will be hosting a GoldMine seminar covering all the latest features, news and tips & Tricks.
The seminar will be of special interest to any individual within a company or organisation responsible for intiating, implementing or administering a Customer Relationship Management solution. Both our existing customers and those considering deploying a system for the first time are also very welcome.
Date: Wednesday 14th July
Time: Morning 10.00 am start, Afternoon session 2.00 pm start
Location: Richmond, Surrey
Agenda:
A close up look at GoldMine Premium Edition version 9.0
GoldMine Enterprise 6.3.1
Constant Contact Integration for email marketing, tracking and analysis
The power of dashboarding - understand reports vs dashboards
Email Monitor
A review of the iPAD
GoldMine/Google Calendar Synchronisation
MasterMine reporting tool for GoldMine
12/05/2010 - Sage CRM Scoops Best CRM Award
Each year, Byte IT magazine presents award to the most relevant people in the IT sector, the best products and the most relevant solutions. Award categories include: Personality of the year, best communications director, best marketing director, best IT services company, best ERP solution, best laptop, best internet provider, best CRM solution and best mobility solution.
Sage CRM won the best Sage CRM award for its intuitiveness and ease-of-use. It identified Sage CRM as a web solution that provides users with easy access from a multitude of portable devices.
Sage CRM v7 was chosen due to its:
Intuitiveness and ease-of-use
Ease of access
Its complete range of built-in functionality
Rapid deployment
Ability to work simultaneously in multiple languages
Sage CRM v7 was awarded 5 stars for technology, five stars for implementation and four stars for performance.
30/03/2010 - Sage CRM Update
Sage CRM version 7.0 brings a number of new features and enhancements, including:
New Look and Feel - including two new themes.
Interactive Dashboard - Create a more tailored dashboard, drag and drop functionality and ability to access RSS and SData feeds.
Active Directory User Import- Ability to carry out batch imports of users managed in Active Directory and repeat import as user details change.
Mixed Licencing - Users can be assigned to either a named or concurrent licence, the system must be licenced on a concurrent basis for this funcationality.
SData Provider (Read-only) – Make data from CRM entities available using the SData standard to share data with third party applications in read-only format.
05/11/2009 - GoldMine Enterprise 6.3 Released
FrontRange solutions have released the latest update to their GoldMine Enterprise product within the introduction of version 6.3.
The 6.3 build introduces a number of enhancements, most notably being performance enhancements with speed increases of 10% to 30% - quite a jump. Along with ajax support, Server 2008 support and SQL 2008 support.
The What's New list is:
Outlook Integration
Field-Level Encryption
Word and Mail Merge
Lotus Notes Integration
Knowledge Management Enhancements
Ajax Auto-Enablement
Dashboard Improvements
Accessing Embedded Images in Email
Performance Enhancements
Additional Security Settings for Printing
Enhanced Platform Support
Crystal Reports Upgrade
11/09/2009 - Prior Wins Award
How exciting! - Last night at a ceremony at the splendid Cliveden House, Prior's Adam Wood scooped the Highly Commended Award in the Remote Worker Category in association with BT. Prior Analytics was one of only eight corporate finalists in the Remote Employer category which was an amazing achievement given the number of entries and the calibre of businesses and individuals nominated.
Everyone at the awards had a compelling story to tell so we were delighted be shortlisted for this innovative award which spotlights the important message that remote working can be both economically, socially and environmentally sustaining. With the right people, process and technology, the Prior ethos of flexible working brings significant benefits to both employer and employees.
Adam is naturally delighted to have won this award.
"The fact that I can see my boys growing up on a day to day basis alone is reward enough so this is the icing on the cake! I am extremely grateful to my employer; Prior Analytics for having the vision to allow me to work remotely."
24/08/2009 - Remote Work Awards 2009
Remote Employment and BT Business have just announced the short listed winners in the national hunt to find remote working employers who could demonstrate how remote working and home working has made a beneficial impact on their business and home life for The Remote Worker Awards.
We are delighted to announce that Prior Analytics had been shortlisted for the prestigious Remote Employer Award 2009. One of our senior Consultants, Adam Wood, is one of only five shortlisted finalists for the Remote Worker Award.
The standard of entry appears to have been particularly high so we are delighted to have achieved two nominations which spotlight the message that remote working can be both economically, socially and environmentally sustaining and bring significant benefits to both employer and employees.
07/08/2009 - Sage Updates Pricing & Licenses
Sage Group have made some significant changes to their pricing and license structure. The new price structure means:
You can now buy single licenses rather than having to buy bundles - This means you wont have to "over" purchase on licenses for that extra person.
Concurrent licensing is now available - Sage is as standard NAMED licenses. Concurrent means that you can list as many as you like but only X number of people can login at once.
Reintroduction of Standard Edition - Reintroducing the standard licenses at a cheaper price for those that dont need the full functionality.
31/07/2009 - Sage CRM Licensing Changes
Sage Group Plc have updated their Sage CRM products licensing to make it much more competitive. Whilst other manufacturers are upping costs, Sage have decided to do the opposite and aggressively market on a lower price point.
As from 1st July 2009, Sage made some adjustments to the pricing and licensing structure of Sage CRM which are surprisingly different. The new price structure means:
You no longer have to buy in batches of 5, you can now buy single users. Good move on this one, the 5 bundle never worked and annoyed customers.
Concurrent licensing has now become a list item on the price list.
Reintroduction of Sage CRM Standard edition. This allows for a cheaper version of Sage CRM. Essentially stripping out Campaigns and Cases from the core product.
To discuss your requirements further tel: 0845 6588 121 or e-mail: info@prior-analytics.com