Customer Support

Case Management

Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention

Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams

Places important client information in the hands of your service agents so they can resolve service request quickly and accurately

Knowledge Base

GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues

Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content

Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more

To discuss your requirements further tel: 0845 6588 121 or e-mail: info@prior-analytics.com