Self Service

Quickly Reduce Call Volumes

The FrontRange ITSM Self Service module provides a web-based self-service tool, opening up your service desk for 24x7 access. Customer empowerment is achieved when both internal and external customers can submit and track requests themselves. Easy integration into the corporate website or employee portal means users will always know where to turn to get the service they need, anytime, anywhere.

Key Benefits:

• Increase service levels while lowering costs
• Extend hours service is available
• Increase customer satisfaction
• Lower incoming call volumes
• Reduce per-incident costs
• Free service desk staff to focus on resolution

Key Features:

Web access-Enable customers to log from any Web browser, lowering your costs per transaction
Simple, intuitive user interface-Self Service's friendly, easy-to-use interface encourages customer use
Flexible deployment-Deploy with full functionality locally or as a Web solution
Valuable integration capabilities-Integrate Self Service with Change Management to ensure that IT issues that affect overall infrastructure are logged in Change Management, allowing you to monitor approval status

To discuss your requirements further tel: 0845 6588 121 or e-mail: info@prior-analytics.com