CRM Technical Support from Prior Analytics

Post implementation support

Prior Analytics Ltd has a full-time dedicated support desk, which has a reputation for excellence within the CRM community.

Prior Analytics follow the principles defined by The IT Infrastructure Library, (also known as ITIL), which has rapidly become the de-facto industry standard framework for providing guidance specific to IT service delivery and support processes. To this end, the Company uses an ITIL compliant service desk solution to ensure best practice and quality in our own Service Level Management based around individually tailored Support contracts.

• Do you have a technical question about one of your CRM solutions?
• The Prior Support Team is here to answer your questions and make sure you get the help you need.
• Alternatively log a question on the support forum
• Need remote assistance?  Your Prior technician can take control of your PC to help you.

Please click the logo below and the support representative dealing with your case will provide you with a session code.

All support enquiries are logged on our own CRM system and you are issued with a unique reference for each separate enquiry. This method ensures that your query is correctly tracked and escalated to reach a speedy conclusion.

"The quality of technical support from the Prior team is consistently excellent - issues are resolved swiftly and proactively. We have had extensive dealings with a number of re-sellers before we found Prior who technically were able to do what we required and for a reasonable price."
Simon Walker, SME Invoice Finance.

To discuss your requirements further tel: 0845 6588 121 or e-mail: info@prior-analytics.com