HEAT Administration Course

Three Day Course at Prior in Richmond TW9 1LW

This three day HEAT administration course is aimed at individuals who wish to take a leading role in the management of HEAT within their own organisation, and is delivered in a 'hands on' environment by fully certified trainers.

Who should attend?
This course is aimed at delegates with a good degree of HEAT competence and a strong level of PC literacy.

Agenda:

  • HEAT Board
  • Adding Customers
  • Profile Searches
  • Attachments/ Alarms
  • Call/Customer Groups
  • AutoTasks
  • Database Structure Overview
  • Edit Sets
  • Quick Customise
  • Validation Tables
  • Hours of Operation
  • System Defaults
  • Security- Users, Teams, Roles
  • Constrained Validation
  • Import / Export Data
  • View Sets
  • Manager's Console
  • Alert Monitor
  • Auto Ticket Generator
  • Business Rules
  • Load Database Utility
  • Answer Wizard

Further Information:
The three-day course will start at 10.00 am and finish at 4.30 pm each day and cost £995.00 per delegate. A hot lunch (in a local restaurant) and refreshments are included. The course will be supported by relevant fact sheets and a HEAT administration manual.

How to Book:
Contact Prior Analytics training department, tel: 0845 6588 121 or alternatively email: training@prior-analytics.com.

Course Dates:
Follow this link for the current course schedule

 

 
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